Now live: The Liberdade Collection.
Returns & Refunds
We want you to feel confident in every Maracujá piece. If something isn’t quite right, we’re happy to help with a return or exchange, as long as the following conditions are met:
- Items are returned within 30 days of the original purchase date.
- Items are in new, unworn condition, with all original tags attached.
- Must have all hygiene stickers and tags attached and be in perfect, re-sellable condition.
- You provide proof of purchase (order confirmation email, receipt or bank statement).
The following items are not eligible for return or exchange:
- Final sale / clearance items
- Any item that is marked as non-returnable at the time of purchase
Please note that the cost of postage for returned items is non-refundable.
We may refuse returns that do not meet the above criteria.
Contact us below.
Frenquently Asked Questions
How do I return my order?
If you would like to return your order, please contact us via email at info@maracuja.co.nz with your order number and the reason for the return. Our customer service team will review your request and provide you with the next steps. Once your return has been approved, please securely repackage the item using the original packaging where possible. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
If you have any questions about the return process, feel free to reach out to us and we’ll be happy to assist. We hope you love your purchase, but if not, we’re here to help make the process as smooth as possible.
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 14 business days.
Are there any shipping costs?
For orders under $180 a shipping cost of $9.00 is charged.
All orders over $180 will be delivered for free.
Can I still change my order?
If you want to change your order, please send us an email to info@maracuja.co.nz. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@maracuja.co.nz, and we will contact the shipping company.
